Customer care
Returns & exchanges
A straightforward, fair process for pieces that are not quite right.
Return window
You may request a return or exchange within 7 days of delivery. To be eligible, the item must be unworn, unwashed and unused, with all original packaging, tags and protective materials intact.
How to start a return
Contact us on WhatsApp or by email within the 7-day window with your order number and the reason for return. We will confirm eligibility and share the return address and next steps directly.
Non-returnable items
Items showing wear, marks, scent, alteration or missing packaging cannot be accepted. Final-sale items and any personalised items are not returnable unless they arrive defective.
Eyewear returns
Eyewear must be returned without scratches, adjustment or signs of wear, with any hygiene seal or protective film still intact, for the same reasons a worn or altered garment cannot be resold.
Refunds and exchanges
Approved returns are refunded or exchanged after the item is inspected. Original delivery charges are not refundable. Return delivery is the customer's responsibility unless the item received was incorrect, damaged or defective, in which case we cover it.